How Divine Health Services Achieved 100% Sponsor Compliance and Passed a Home Office Check
Divine Health Services is a CQC-regulated homecare provider based in Worcestershire, delivering home care, live-in care, complex care, and companionship services across the region. The organisation employs 65 sponsored workers under the Skilled Worker visa route and manages over 104 active clients across 48 care runs, delivering 2,419 hours of care per week.
Sponsor ComplIANS was engaged to deliver a complete compliance transformation — from a full sponsor compliance audit and breach correction programme to the implementation of the Sponsor ComplIANS Hub software platform and the design of a compliance-ready website and digital presence.
The Same Challenges Facing Most UK Care Providers
Salary Compliance Risk
With 65 sponsored workers across multiple care runs, ensuring every worker was paid at or above their CoS-declared salary every single month required a level of monitoring that manual systems could not reliably deliver.
Document Management at Scale
Maintaining 60+ document types per sponsored worker across 65 workers means managing thousands of documents, any one of which could trigger a compliance breach if missing, expired, or unsigned.
Home Office Readiness
The Home Office could request documentation or conduct an on-site visit at any time. Without a centralised system, producing the required evidence within the tight deadlines the Home Office imposes would be extremely difficult.
Digital Credibility
The organisation needed a professional digital presence that demonstrated its compliance systems, care quality, and technology capabilities to regulators, families, commissioners, and the Home Office itself.
Four Integrated Solutions
Sponsor Compliance Audit
A full audit across all 12 compliance areas for every sponsored worker, identifying gaps in documentation, salary compliance, right-to-work records, recruitment evidence, and reporting duties.
Sponsor ComplIANS Hub Implementation
The Sponsor ComplIANS Hub was deployed as Divine's central compliance management platform, tracking all 65 sponsored workers through the complete 12-stage sponsorship lifecycle. The Hub monitors salary compliance in real time, tracks right-to-work check deadlines, calculates document compliance scores, and generates audit-ready reports.
Purpose-Built Care Technology Platform
Working alongside Divine's leadership team, Sponsor ComplIANS helped design and implement a purpose-built digital care platform covering intelligent rota management (48 care runs, 2,419 weekly hours), client management with RAG status and risk monitoring, digital care plans with version control, real-time operational dashboards, and automated compliance alerts.
Compliance-Ready Website & Digital Presence
Sponsor ComplIANS designed and built a full website at sponsorcompliansdivinecare.com that showcases Divine's technology, compliance systems, care services, and outcomes — providing a digital evidence base that supports regulatory inspections and Home Office assessments.
Home Office Compliance Check — Passed
On 10 December 2025, the Home Office initiated a compliance check and requested documentation from Divine Health Services. Using the Sponsor ComplIANS Hub, Divine submitted all requested materials within 14 days.
On 6 January 2026, the Home Office Sponsor Licensing Unit confirmed: "We are satisfied with your representations, and no further action is required."
"Now we understand why you're so particular about details, processes, systems, frameworks, and practice — about doing everything before you get a letter. You've changed our lives."
— Divine Health Services leadership team, following Home Office clearance
Four Products Working Together
The result: a sponsor licence holder that went from potential risk to confirmed compliance in under a month.
The compliance audit identified every gap before the Home Office could find them.
The Sponsor ComplIANS Hub provided real-time monitoring and audit-ready documentation at the moment it was needed.
The technology platform embedded compliance into daily operations — from rota allocation to salary payments.
The compliance-ready website provided supporting evidence of systems and processes that regulators could review independently.
Get the Same Results for Your Organisation
Whether you need a compliance audit, the Hub platform, or a complete digital transformation — we can help.